Hello everyone,
I have been trying to import Patrols from SMART Mobile to SMART desktop using USB cable and I have imported the patrols but the last one patrol is not imported to the SMART desktop it remains on the SMART Mobile and I have faced this problem several time on different SMART Mobile is there a way to solve this problem.
Hi Muluken,
What version of SMART Desktop & SMART Mobile are you using?
Are all patrols associated with the same Mobile package? Do you have any ideas about what might be different in the patrols that get stuck vs. the ones that upload without any problems?
In the meantime, you can try to access the patrol by navigating to “exported data” in SMART Mobile and sharing the patrol to yourself via a messaging platform or uploading to a cloud Drive folder and then using the option in SMART Desktop to import patrols from file.
Cheers,
Alex
Hi Alex,
Sorry for being late to replay, am using SMART Desktop version 7.5.6 & SMART Mobile SMK-build-465.
Yes, all patrols are associated with the same package whenever there is more than one patrol inside the SMART phone it will import all the other and leave the last one patrol on the phone and I tried to check by doing a single one patrol and to import but it will popup no data to import but the patrol is still in the SMART Phone.
So, For now am accessing the last one patrol by navigating to “exported data” in SMART Mobile and sharing the patrol to my PC via a Bluetooth and importing the patrol from file to the SMART Desktop.
Regards,
Muluken.