Is connect server down?

jval · March 27, 2023, 3:39pm

Hi, is connect server down? We are trying to sync from desktop and got error. By access web too.

mharris · March 27, 2023, 3:54pm

Hi Jorge,

We are experiencing some problems in one of the dockers and had to restart it. This is affecting a number of servers but we are aware of the issue and we are addressing it.

We are hoping everything will be back to normal shortly. We will provide updates.

Thanks

Monica

jval · March 27, 2023, 4:06pm

Thanks Monica for your answer

mharris · March 27, 2023, 4:46pm

Servers should be back up now. If you are still experiencing any issues let us know.

Thanks

Monica

JeremyLindsell · March 27, 2023, 5:17pm

not working for me I’m afraid!

mharris · March 27, 2023, 5:31pm

Hi Jeremy,

Can you send us a ticket for your server using this form please - Loading... - Form by Asana

Thanks

Monica

JeremyLindsell · March 27, 2023, 6:20pm

Sure, done now.
Jeremy

JeremyLindsell · March 28, 2023, 10:03am

still down this morning

mharris · March 28, 2023, 1:04pm

HI Jeremy,

Can you try again please? I think it should be accessible now.

Thanks

Monica

JeremyLindsell · March 28, 2023, 2:02pm

It is. thank you
Jeremy

Angeloramy · October 24, 2023, 11:37pm

Hi all,
Since yesterday, we were not able to synchronize data to our SMART Connect server. When accessing SMART connect with a browser (Google Chrome), it says that the server is unavailable (cf. image).

Is there anyone who can give us update us on this please?
Thank you in advance,
Angelo

padma · October 26, 2023, 4:18pm

I updated the other thread for this - can you create a ticket - ‘Connect related request’ with this form - Loading... - Form by Asana.
Someone will look into it
Thanks
Padma