SMART Connect trouble with Footer text

SMART Community Forum
1

Hi there,

I have just joined to Connect platform. I uploaded my conservation area, created the URL for the private package, accessed my CA from my cellphone successfully, and the gathered data was exported automatically to the SMART Desktop once I opened it.

Really great so far!

But, then I kind of messed it up, because I wanted to change the style of my connect dashboard. I wanted to place the logos of the project and I pasted the HTML of those in <img src = ’ ____'.jpf>
at the Footer Text

image
image727×705 81.2 KB

Could you please check the server out? because now I just can see the logo of my project on the screen and I can’t even see the login screen.

Jackie

2

@Jackie Could you please copy text over into a notepad or .txt file for all the formatting so it’s visible.

One thing you need to do is make sure that you size the image (if you haven’t…)

For example,

I have the following text for the attached header image:

> SMART Connect - Nunavut <img width='200' style='vertical-align:middle' img src='https://www.nwmb.com/templates/nwmb/images/logo.png'>

image
image806×107 20.1 KB

3

Hi @drew.cronin

Thanks for your answer, but by now I can’t access to SMART Connect Dashboard, because the image I tried to paste in the footer text, is the only thing on the screen of my server.

Jackie

4

@Jackie - Can you explain in more detail? What do you mean you can’t access the connect server?

5

The image replaced all the environment of SMART connect. Refreshing the page doesn’t work out and thus, I can’t even log in again in SMART connect.

6

@Jackie Not sure about best path forward - have you tried:

  • Going back
  • Opening a new browser window
  • Opening a different browser
  • Entering the main url manually
  • deleting your cache/page history

Assuming that’s not the cause and it’s the size of the image that’s the issue, can you try:

  • reducing the zoom on the page or the display ration of your computer
  • trying to scroll the page around to see if you can access the login

If those don’t work, let us know and we can see about escalating.

7

Hi @drew.cronin I have tried all of them
Could you please check my account on SMART Connect out?

8

Hi Jackie,
What is the URL for your Connect server?

10

Hi Matt,

This is https://napoconnect.smartconservationtools.org/server/connect/home

11

@oadolph this is one of our hosted servers, can we assist from the backend? Thanks!

1 Like
12

Hi @mharris I have already fixed it. I refreshed the page to at least momentarily see the username and password box (because when refreshing the page the big image disappeared for a sec). Then I reduced the zoom, as @drew.cronin suggested, and it worked out. Finally, I could erase the style to remove the image that was covering all the screen.

Thank you for the support!

1 Like
13

Great, thanks for letting us know Jackie!