Hi @matt.hron,
We lost all our data on SMART Connect. We have been using SMART since 2023 and all the data are now gone.
On March 3rd, I tried to login to SMART Connect but this message appeared: Error 503 Service Unavailable.
The next day, it was this error message: The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.
I asked for assistance and Usmi said: we noticed that server is blocked by update patch of operating system. i have quick update the server and restart it.
I was then able to finally login to Connect but realized all our data was gone. The only few left were incidents that suddenly appeared and were under “processing”.
All the data collected prior to February 2026 have been delt with. However, the data collected in February are no longer on Connect, i.e. they used to be there in the Queue (I could see them) but had not been processed on Desktop yet. Everything is now gone.
Some data collected in February for our roadkill patrol (CA = R40) are crucial and urgently need to be analyzed. The collection of this data costed a significant amount of money and this patrol cannot be redone as the wet season is over. We simply cannot lose this.
I have been discussing with James for the past three weeks but unfortunately we still don’t have our data back. I had to send the bug report from the device that collected the data in order to retrieve them again but it seems that it is a tedious process and it does not explain why/how the data were deleted from Connect.
I am highly concerned that our data were deleted and I do not understand how this is possible. I’m urgently requesting for this issue to be investigated and for our February data to be back on Connect this week.
Thank you.
Kind regards,
Marine