CA delete from connect

SMART Community Forum
1

Dear Team,

My SMART desktop got corrupted and was synced to SMART CONNECT I therefore decided to delete the CA from Connect, so as to replace it. My problem is this, from SMART CONNECT the CA has been showing DELETING for five days now when I log into Admin page. CA had a total of 13,755 Patrols which I don’t think should take this long to delete from Connect. Any idea how to go around this please share.
Thank you
Enock

1 Like
2

Dear Enock,

Do your patrols have any attachments e.g images? Also how is your internet connection?

Rumbi

3

Dear Rumbi,
No there are no attachments to my patrols. I am not quite sure how strong my internet connection is bcoz I left this deleting in our office over the weekend (on the office DESKTOP) using WIFI since Wednesday last week, but whenever I log onto SMART Admin I still see the same status “DELETING”.
Thank you for the follow up. Still no Solution hence more Ideas are highly welcomed
Enock

4

Hi Enock,

Can you log your issue here please - SMART Connect Issues Report Form - Form by Asana

Thanks,
Rumbi

5

Hi Rumbi,
I’ve done exactly as you have advised waiting for a response from that end.
Thank you

6

Hi Enock,

Thanks for logging the issue, here is the recommendation:
The problem is most of the time related to a database timeout during the deletion of a big CA.
The solution is to either delete everything manually or to reset the status of the CA in the database back from “DELETING” to “DATA”.
As a first try to solve the issue I did the later.
The user should try again to delete the mentioned CA. If that is not successful, please let us know and we can delete it for you.
Thanks @Rumbi too for your help here.

Monica

7

I also noticed this issue. It started happening about a month ago. The server administrator has to manually delete the stuff from the backend.

Peter

8

I follow the solution to this problem. Please update the solution for sure

9

Hello! I’m having the sam problem with a CA from my agency. It’s been on deleting state for more almost two weeks now.
How can I delete everything manually or reset the status of the CA in the database back from “DELETING” to “DATA”?
Thanks a lot.

10

Hi Juan,

Selecting the delete option again doesn’t work? It can happen sometimes when choosing to delete the desktop data only when prompted.

Also, are you using a hosted (cloud) server?

If so, please share the details of your Connect server.

Cheers,

Alex

11

Hi Alex. Yes, we tried to delete again several times. It’s a hosted server from the SMART Partnership). Not sure how to share the details though. The name is SMART Connect: Parques Nacionales de Argentina. Version 7.5.7.-

12

Hi Juan,

Let’s submit a request to the team to review the server instance.

Could you help me to fill in this form, please (or let me know the URL and I will submit for you)?

Thanks a lot.

Alex

13

Hi Alex, sorry for the delay in getting back to you. I was just about to fill out the form and noticed that the CA is no longer there. I’m wondering if you still think it would be beneficial to submit the form for documentation purposes?