Error en la descarga de paquetes de patrullajes en la Version 7.5.10 de SMART

Federico · August 8, 2024, 4:33pm

Hola intenté descargar desde Datos de cola del Connect desde mi SMART Desktop 7.5.10 y me marca varios errores en algunos paquetes de patrullaje. Estos son:
“status”:“580”,“error”:“JDBC benig transaction failed:”
"Se ha completado el procesamiento, pero no se pudo actualizar el estado SMART Connect. El estado de SMART COnnect deberá actualizarse manualmente, de lo contrario los datos podrían duplicarse se se vuelven a procesar.
Cuando he intentanto descargarlos manualmente desde el Connect e importarlo desde SMART Mobile también he tenido el mismo problema

Quedo atento con la respuesta

Saludos

Federico
Parque Nacional Iguazú-Argentina

Alex_Wyatt · August 13, 2024, 4:38am

Hi Federico,

Apologies for the delay.

Could you please tell me if you are aware of any data lost or missing when imported?

Could I kindly ask that you share your error log (you can access this in your Help menu).

Kind regards,

Alex

Federico · August 15, 2024, 3:26pm

Hola Alex. Tenemos algunos paquetes de patrullajes q no hemos podido procecar. A través de Leónidas Lizarraga hemos solicitado un ticket con SMART por la consulta.Te copio algunos de los registros de errores registrados en la Ayuda:

Saludos

Federico

!SESSION 2024-08-11 11:27:28.125 -----------------------------------------------
eclipse.buildId=unknown
java.version=12.0.2
java.vendor=Oracle Corporation
BootLoader constants: OS=win32, ARCH=x86_64, WS=win32, NL=es_AR
Command-line arguments: -os win32 -ws win32 -arch x86_64

This is a continuation of log file C:\Users\PC\Desktop\SMART 7.5.9\workspace.metadata.bak_0.log
Created Time: 2024-08-11 12:12:17.029

!ENTRY org.eclipse.ui 4 4 2024-08-11 12:12:17.030
!MESSAGE Se ha producido un error interno.
!STACK 0
org.eclipse.swt.SWTError: No more handles [GetLastError=0x57]
at org.eclipse.swt.SWT.error(SWT.java:4901)
at org.eclipse.swt.graphics.Image.init(Image.java:1698)
at org.eclipse.swt.graphics.Image.(Image.java:209)
at org.locationtech.udig.ui.graphics.Glyph$8$1.run(Glyph.java:491)
at org.locationtech.udig.ui.PlatformGIS.syncInDisplayThread(PlatformGIS.java:296)
at org.locationtech.udig.ui.graphics.Glyph$8.getImageData(Glyph.java:489)
at org.eclipse.jface.resource.ImageDescriptor.getImageData(ImageDescriptor.java:383)
at org.eclipse.swt.internal.DPIUtil.validateAndGetImageDataAtZoom(DPIUtil.java:404)
at org.eclipse.swt.graphics.Image.(Image.java:732)
at org.eclipse.jface.resource.ImageDescriptor.createImage(ImageDescriptor.java:338)
at org.eclipse.jface.resource.ImageDescriptor.createImage(ImageDescriptor.java:287)
at org.eclipse.jface.resource.ImageDescriptor.createImage(ImageDescriptor.java:265)
at org.eclipse.emf.edit.ui.provider.ExtendedImageRegistry.getImage(ExtendedImageRegistry.java:114)
at org.eclipse.emf.edit.ui.provider.AdapterFactoryLabelProvider.getImageFromObject(AdapterFactoryLabelProvider.java:409)
at org.eclipse.emf.edit.ui.provider.AdapterFactoryLabelProvider.getImage(AdapterFactoryLabelProvider.java:380)
at org.eclipse.jface.viewers.DecoratingLabelProvider.getImage(DecoratingLabelProvider.java:92)
at org.locationtech.udig.project.ui.AdapterFactoryLabelProviderDecorator.getImage(AdapterFactoryLabelProviderDecorator.java:73)
at org.eclipse.jface.viewers.DecoratingLabelProvider.updateLabel(DecoratingLabelProvider.java:351)
at org.eclipse.jface.viewers.WrappedViewerLabelProvider.update(WrappedViewerLabelProvider.java:167)
at org.eclipse.jface.viewers.ViewerColumn.refresh(ViewerColumn.java:144)
at org.eclipse.jface.viewers.AbstractTreeViewer.doUpdateItem(AbstractTreeViewer.java:959)
at org.eclipse.jface.viewers.CheckboxTreeViewer.doUpdateItem(CheckboxTreeViewer.java:124)
at org.eclipse.jface.viewers.AbstractTreeViewer$UpdateItemSafeRunnable.run(AbstractTreeViewer.java:126)
at org.eclipse.core.runtime.SafeRunner.run(SafeRunner.java:45)
at org.eclipse.jface.util.SafeRunnable.run(SafeRunnable.java:174)
at org.eclipse.jface.viewers.AbstractTreeViewer.doUpdateItem(AbstractTreeViewer.java:1037)
at org.eclipse.jface.viewers.StructuredViewer$UpdateItemSafeRunnable.run(StructuredViewer.java:427)
at org.eclipse.core.runtime.SafeRunner.run(SafeRunner.java:45)
at org.eclipse.jface.util.SafeRunnable.run(SafeRunnable.java:174)
at org.eclipse.jface.viewers.StructuredViewer.updateItem(StructuredViewer.java:2111)
at org.eclipse.jface.viewers.StructuredViewer.internalUpdate(StructuredViewer.java:2094)
at org.eclipse.jface.viewers.StructuredViewer.update(StructuredViewer.java:2035)
at org.eclipse.jface.viewers.ColumnViewer.update(ColumnViewer.java:545)
at org.eclipse.jface.viewers.StructuredViewer.update(StructuredViewer.java:1979)
at org.eclipse.jface.viewers.StructuredViewer.handleLabelProviderChanged(StructuredViewer.java:1158)
at org.eclipse.jface.viewers.ContentViewer$1.labelProviderChanged(ContentViewer.java:95)
at org.eclipse.ui.internal.decorators.DecoratorManager$1.run(DecoratorManager.java:349)
at org.eclipse.core.runtime.SafeRunner.run(SafeRunner.java:45)
at org.eclipse.ui.internal.decorators.DecoratorManager.fireListener(DecoratorManager.java:346)
at org.eclipse.ui.internal.decorators.DecorationScheduler$3.runInUIThread(DecorationScheduler.java:525)
at org.eclipse.ui.progress.UIJob.lambda$0(UIJob.java:95)
at org.eclipse.swt.widgets.RunnableLock.run(RunnableLock.java:40)
at org.eclipse.swt.widgets.Synchronizer.runAsyncMessages(Synchronizer.java:185)
at org.eclipse.swt.widgets.Display.runAsyncMessages(Display.java:4001)
at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3629)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine$5.run(PartRenderingEngine.java:1157)
at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:338)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.run(PartRenderingEngine.java:1046)
at org.eclipse.e4.ui.internal.workbench.E4Workbench.createAndRunUI(E4Workbench.java:155)
at org.eclipse.ui.internal.Workbench.lambda$3(Workbench.java:644)
at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:338)
at org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Workbench.java:551)
at org.eclipse.ui.PlatformUI.createAndRunWorkbench(PlatformUI.java:156)
at org.wcs.smart.SmartApp.start(SmartApp.java:47)
at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:203)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:134)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:104)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:401)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:255)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.base/java.lang.reflect.Method.invoke(Method.java:567)
at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:653)
at org.eclipse.equinox.launcher.Main.basicRun(Main.java:590)
at org.eclipse.equinox.launcher.Main.run(Main.java:1461)

Federico · August 15, 2024, 4:14pm

También te quería comentar que luego varios procesamientos los paquetes de patrullajes del connect, luego de varios procesamientos se van descargando. Este error se replica a todas las AC que tenemos en el servidor.

Alex_Wyatt · August 19, 2024, 3:59am

Hi Federico,

Could you help to confirm a few things:

What version of SMART Connect are you running? (you can check the settings tab in the Connect UI). I just want to make sure the versions are aligned.
Are you using a SMART Partnership hosted server?

Thanks

Alex

Federico · August 20, 2024, 12:23pm

Hola Alex,

Estamos usando la Version: 7.5.10
Utilizamos el servidor alojado de SMART Partnership

Parece que el viernes o sábado, comenzó a funcionar de manera correcta. Estoy descargando los paquetes de patrullaje y exportando los datos desde el teléfono sin problemas

Saludos y muchas gracias por atender la consulta.

P.D: Para futuros desajustes del servidor, consulto por el foro o generamos un ticket para la consulta? El encargado de solicitar los ticket, aquí en APN de Argentina es Leónidas Lizárraga. Solicitó el ticket para la consulta de este error y todavía no tuvo respuesta

Alex_Wyatt · August 21, 2024, 6:24am

Hi Federico,

I’m relieved to learn the issue has been resolved.

Yes, for general issues / bugs etc. please do post to the forum so we can keep a public record of any fixes.

For issues specific to your Connect server (e.g. upgrades etc.) you can use this form to submit a ticket for action by the Connect team. But, feel free to continue to share via the forum as someone from the team will submit a ticket on your behalf when required.

Please allow me to follow up on your colleagues’ submission. I hope to provide an update soon.

Kind regards,

Alex

Alex_Wyatt · August 22, 2024, 2:04am

Hi Federico,

It appears the request was not received.

Should the issue still persist may I kindly request your colleague to resubmit the request?

Thank you

Alex

Federico · August 26, 2024, 12:26pm

Hola Alex. Por el momento, funciona todo muy bien. Gracias!

P.D: ¿Como puedo ayudarte para que puedas “hacer un seguimiento de la presentación de mis colegas” ,solicitado en tu mensaje anterior?

Saludos

Alex_Wyatt · August 27, 2024, 4:06am

Hi Federico,

Sorry, I think that was perhaps a mistranslation.

The form submission from your colleague was not received. So, if support is still required may I kindly ask that they submit the support request again.

Thank you.

Alex

Federico · August 29, 2024, 3:43pm

Hola Alex. OK, lo del error de traducción. Por el momento, no hemos tenido ningún inconveniente. Gracias

Saludos

Federico · September 1, 2024, 4:32pm

Hola Alex, tenemos nuevamente problemas con servidor del consorcio SMART. tengo este error cuanto intento sincronizar el AC
Caused by: sun.security.validator.ValidatorException: No trusted certificate found
at java.base/sun.security.validator.SimpleValidator.buildTrustedChain(SimpleValidator.java:411)
at java.base/sun.security.validator.SimpleValidator.engineValidate(SimpleValidator.java:135)
at java.base/sun.security.validator.Validator.validate(Validator.java:264)
at java.base/sun.security.ssl.X509TrustManagerImpl.validate(X509TrustManagerImpl.java:313)
at java.base/sun.security.ssl.X509TrustManagerImpl.checkTrusted(X509TrustManagerImpl.java:222)
at java.base/sun.security.ssl.X509TrustManagerImpl.checkServerTrusted(X509TrustManagerImpl.java:129)
at java.base/sun.security.ssl.CertificateMessage$T13CertificateConsumer.checkServerCerts(CertificateMessage.java:1308)

Y cuando quiero actualizar los datos en cola, me figura este error

!ENTRY org.wcs.smart.connect.dataqueue 4 0 2024-09-01 13:28:19.010
!MESSAGE Error al cargar elementos desde SMART Connect. RESTEASY004655: Unable to invoke request: javax.net.ssl.SSLHandshakeException: No trusted certificate found
!STACK 0
javax.ws.rs.ProcessingException: RESTEASY004655: Unable to invoke request: javax.net.ssl.SSLHandshakeException: No trusted certificate found
at org.jboss.resteasy.client.jaxrs.engines.ManualClosingApacheHttpClient43Engine.invoke(ManualClosingApacheHttpClient43Engine.java:287)
at org.jboss.resteasy.client.jaxrs.internal.ClientInvocation.invoke(ClientInvocation.java:488)
at org.jboss.resteasy.client.jaxrs.internal.proxy.ClientInvoker.invokeSync(ClientInvoker.java:149)
at org.jboss.resteasy.client.jaxrs.internal.proxy.ClientInvoker.invoke(ClientInvoker.java:112)
at org.jboss.resteasy.client.jaxrs.internal.proxy.ClientProxy.invoke(ClientProxy.java:76)
at com.sun.proxy.$Proxy102.getItems(Unknown Source)
at org.wcs.smart.connect.dataqueue.internal.server.ConnectDataQueue.getQueuedItems(ConnectDataQueue.java:61)
at org.wcs.smart.connect.dataqueue.internal.ui.DataQueueView$4.run(DataQueueView.java:265)
at org.eclipse.core.internal.jobs.Worker.run(Worker.java:63)

Podrás ayudarnos?

Gracias y saludos!

Alex_Wyatt · September 23, 2024, 7:13am

Hi Federico,

Apologies for the delay in response as I have been away for a couple of weeks.

Can I check to see if you are still experiencing this problem?

Certificate issues can sometimes be resolved by obtaining the certificate from your browser. This document provides some guidance on how to do this.

Cheers,

Alex

Federico · September 23, 2024, 12:07pm

Hola Alex, ya se ha solucionado el problema con el Connect. Desde principios de septiembre no hemos tenido inconvenientes con el servidor. Muchas gracias por responder!

Saludos

Yury · March 16, 2025, 3:26am

muy buenas noches entre en este foro porque me gustaria mencionar que tengo el mismo problema desde el dia 13, solo me gustaria comentar que las areas de proteccion que los administro son 2(A,B) y esas dos comparten el alojamiento connect. y justo el dia 13 inicie cargar datos de cola con la area B, sin embargo con el area A ya hace un mes hemos estado trabajando con normalidad.
se agradeceria mucho si pudieran ayudarme

NOTA: UTILIZO EL SMART DESKTOP Y CONNECT 7.5.9