Good day,
I’ve had this issue since last month. Recently we used SMART Survey to do game counts, but after deploying the survey package none of the data has been queued on SMART Connect (even after all devices uploaded). Some of the field staff say that they had location enabled but on airplane mode to save the battery life - could this be an issue? I tried a test survey and it uploaded successfully, but still nothing on the server. Any suggestions on why this might be happening and how the data could be recovered?