Issue to download data from Smart Connect

SMART Community Forum
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1

Hi,

I’m trying to download data from Smart Connect to Smart Desktop, but for some data, I’m encountering an error message.

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2

Hi Antonio,

A few questions, please:

  1. What version of SMART desktop are you using (check in help > installation details)
  2. What version of Connect are you using (check in settings tab in Connect UI)
  3. Are you using a local or (SMART hosted) cloud server?
  4. Have you recently upgraded your software / server?
  5. Do you know if the defective data is coming from a particular device?
  6. I assume selecting “restart processing” is not helping the issue?

Please also share your error log.

Thanks

Alex