None of the data could be processed, element required again on the server

Good afternoon everyone, I am part of the WCS Coastal Marine Programme, Guatemala.

We have been implementing the use of SMART Mobile for patrols and monitoring in the region.

I have encountered several difficulties connecting the service with the download of the queued data which does not allow me to move forward with the elaboration of the report.

The SMART Server informs me that it is in queue and needs the data back on the server.

What is the solution or if we are doing a bad procedure of the mobile phone when sending the data to the server of the pc.

Looking forward to your fine answer.

Best regards.

Translated with (free version)