Hey there,
We are having this issue when trying to erase a patrol.
Any idea on how to solve it?
Jackie
Hi Jackie,
Is this a consistent problem? Does it occur for all patrols even after restarting the system?
If so, the most likely fix will be to backup your system, reinstall SMART, import your CA and then try again. This should address any issues that might have arisen when your database was initially installed or if any directories have been modified.
Cheers,
Alex
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Hey Alex,
the reinstallation fixed it!
Thanks
Jackie
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Hey Alex,
I have been reported a similar error, but this time with observations instead of patrols. Should we try the same procedure?
Jackie
Hi Jackie,
Terribly sorry, your message seemed to slip through the cracks.
Are you still having issues here?
Cheers,
Alex
Hi Alex,
no anymore, thanks
Jackie
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Hi there,
We’re having this issue too, but in our case, it seems to be a problem with the user level. We cannot erase a patrol from a “dataentry” user, but when we do it from an “admin” user, everything is ok.
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