Problem to download data

Good morning, I need your help!

I did a patrol and when I want to download the data from the SMART Mobile device (BV 6000), SMART DATA folder say empty, but when I review the history in the device there is the information, how can I rescue patrol information?

Some pictures here:

Thanks for the help!

I think you need to press the “Export Data” button on the mobile device. If information is still showing in the History it means the data haven’t been exported yet in preparation for downloading. You need to do this before importing into SMART Desktop.