Problem to upload data

Hi to everyone.

I have the following problem with smart mobile version 1.0.385 working in a smartphone CAT S61 with android 6.0.1
When the phone is connected to wifi or 4g to export the data to connect appear this error

This image show the patrols

the folder SMARDATA is empty without files

Im not sure if the problem is the phone or the app. Im using the same version in other device (tablet samsung tab 7 and samsung j5 prime) without problems.

Any idea what happen


It looks like the device cannot reach the SMART server. Could you try to connect to your server directly from your phone’s web browser and see if that works?