Problem uploading CA to connect

SMART Community Forum
1

Hi everyone!
I was having some troubles and needed to restore from a backup to the desktop progeam. No problems there, but when i try to upload to Connect, it gets to around 80% and then an error message ’ error extracting data- error executing work’ appears and the upload is broken… Any tips?

!ENTRY org.eclipse.ui 4 4 2023-12-07 13:06:20.713

!MESSAGE An attempt was made to register service org.eclipse.ui.internal.contexts.ContextService@552b15f6 with implementation class interface org.eclipse.ui.contexts.IContextService on a disposed service locator

!STACK 0

java.lang.IllegalStateException: An attempt was made to register service org.eclipse.ui.internal.contexts.ContextService@552b15f6 with implementation class interface org.eclipse.ui.contexts.IContextService on a disposed service locator

                         at org.eclipse.ui.internal.services.ServiceLocator.registerService(ServiceLocator.java:273)

                         at org.eclipse.ui.internal.services.ServiceLocator.registerService(ServiceLocator.java:261)

                         at org.eclipse.ui.internal.Workbench.initializeDefaultServices(Workbench.java:2239)

                         at org.eclipse.ui.internal.Workbench.init(Workbench.java:1606)

                         at org.eclipse.ui.internal.Workbench.runUI(Workbench.java:2759)

                         at org.eclipse.ui.internal.Workbench.lambda$3(Workbench.java:637)

                         at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:338)

                         at org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Workbench.java:551)

                         at org.eclipse.ui.PlatformUI.createAndRunWorkbench(PlatformUI.java:156)

                         at org.wcs.smart.SmartApp.start(SmartApp.java:47)

                         at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:203)

                         at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:134)

                         at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:104)

                         at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:401)

                         at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:255)

                         at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

                         at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)

                         at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

                         at java.base/java.lang.reflect.Method.invoke(Method.java:567)

                         at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:653)

                         at org.eclipse.equinox.launcher.Main.basicRun(Main.java:590)

                         at org.eclipse.equinox.launcher.Main.run(Main.java:1461)

!ENTRY org.eclipse.ui 4 4 2023-12-07 13:06:20.718

!MESSAGE An attempt was made to register service org.eclipse.ui.internal.keys.BindingService@38834000 with implementation class interface org.eclipse.ui.keys.IBindingService on a disposed service locator

!STACK 0

java.lang.IllegalStateException: An attempt was made to register service org.eclipse.ui.internal.keys.BindingService@38834000 with implementation class interface org.eclipse.ui.keys.IBindingService on a disposed service locator

                         at org.eclipse.ui.internal.services.ServiceLocator.registerService(ServiceLocator.java:273)

                         at org.eclipse.ui.internal.services.ServiceLocator.registerService(ServiceLocator.java:261)

                         at org.eclipse.ui.internal.Workbench.initializeDefaultServices(Workbench.java:2254)

                         at org.eclipse.ui.internal.Workbench.init(Workbench.java:1606)

                         at org.eclipse.ui.internal.Workbench.runUI(Workbench.java:2759)

                         at org.eclipse.ui.internal.Workbench.lambda$3(Workbench.java:637)

                         at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:338)

                         at org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Workbench.java:551)

                         at org.eclipse.ui.PlatformUI.createAndRunWorkbench(PlatformUI.java:156)

                         at org.wcs.smart.SmartApp.start(SmartApp.java:47)

                         at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:203)

                         at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:134)

                         at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:104)

                         at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:401)

                         at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:255)

                         at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

                         at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)

                         at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

                         at java.base/java.lang.reflect.Method.invoke(Method.java:567)

                         at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:653)

                         at org.eclipse.equinox.launcher.Main.basicRun(Main.java:590)

                         at org.eclipse.equinox.launcher.Main.run(Main.java:1461)

!ENTRY org.eclipse.ui 4 4 2023-12-07 13:06:20.744

!MESSAGE An attempt was made to register service org.eclipse.ui.internal.commands.CommandImageService@61c3d7ac with implementation class interface org.eclipse.ui.commands.ICommandImageService on a disposed service locator

!STACK 0

java.lang.IllegalStateException: An attempt was made to register service org.eclipse.ui.internal.commands.CommandImageService@61c3d7ac with implementation class interface org.eclipse.ui.commands.ICommandImageService on a disposed service locator

                         at org.eclipse.ui.internal.services.ServiceLocator.registerService(ServiceLocator.java:273)

                         at org.eclipse.ui.internal.services.ServiceLocator.registerService(ServiceLocator.java:261)

                         at org.eclipse.ui.internal.Workbench.initializeDefaultServices(Workbench.java:2259)

                         at org.eclipse.ui.internal.Workbench.init(Workbench.java:1606)

                         at org.eclipse.ui.internal.Workbench.runUI(Workbench.java:2759)

                         at org.eclipse.ui.internal.Workbench.lambda$3(Workbench.java:637)

                         at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:338)

                         at org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Workbench.java:551)

                         at org.eclipse.ui.PlatformUI.createAndRunWorkbench(PlatformUI.java:156)

                         at org.wcs.smart.SmartApp.start(SmartApp.java:47)

                         at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:203)

                         at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:134)

                         at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:104)

                         at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:401)

                         at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:255)

                         at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

                         at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)

                         at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

                         at java.base/java.lang.reflect.Method.invoke(Method.java:567)

                         at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:653)

                         at org.eclipse.equinox.launcher.Main.basicRun(Main.java:590)

                         at org.eclipse.equinox.launcher.Main.run(Main.java:1461)

!ENTRY org.eclipse.ui 4 4 2023-12-07 13:06:20.748

!MESSAGE An attempt was made to register service org.eclipse.ui.internal.menus.WorkbenchMenuService@6870a76f with implementation class interface org.eclipse.ui.menus.IMenuService on a disposed service locator

!STACK 0

java.lang.IllegalStateException: An attempt was made to register service org.eclipse.ui.internal.menus.WorkbenchMenuService@6870a76f with implementation class interface org.eclipse.ui.menus.IMenuService on a disposed service locator

                         at org.eclipse.ui.internal.services.ServiceLocator.registerService(ServiceLocator.java:273)

                         at org.eclipse.ui.internal.services.ServiceLocator.registerService(ServiceLocator.java:261)

                         at org.eclipse.ui.internal.Workbench.initializeDefaultServices(Workbench.java:2263)

                         at org.eclipse.ui.internal.Workbench.init(Workbench.java:1606)

                         at org.eclipse.ui.internal.Workbench.runUI(Workbench.java:2759)

                         at org.eclipse.ui.internal.Workbench.lambda$3(Workbench.java:637)

                         at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:338)

                         at org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Workbench.java:551)

                         at org.eclipse.ui.PlatformUI.createAndRunWorkbench(PlatformUI.java:156)

                         at org.wcs.smart.SmartApp.start(SmartApp.java:47)

                         at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:203)

                         at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:134)

                         at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:104)

                         at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:401)

                         at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:255)

                         at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

                         at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)

                         at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

                         at java.base/java.lang.reflect.Method.invoke(Method.java:567)

                         at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:653)

                         at org.eclipse.equinox.launcher.Main.basicRun(Main.java:590)

                         at org.eclipse.equinox.launcher.Main.run(Main.java:1461)

!ENTRY org.eclipse.ui 4 4 2023-12-07 13:06:20.886

!MESSAGE An attempt was made to register service org.eclipse.ui.internal.services.SourceProviderService@3d0f4ac4 with implementation class interface org.eclipse.ui.services.ISourceProviderService on a disposed service locator

!STACK 0

java.lang.IllegalStateException: An attempt was made to register service org.eclipse.ui.internal.services.SourceProviderService@3d0f4ac4 with implementation class interface org.eclipse.ui.services.ISourceProviderService on a disposed service locator

                         at org.eclipse.ui.internal.services.ServiceLocator.registerService(ServiceLocator.java:273)

                         at org.eclipse.ui.internal.services.ServiceLocator.registerService(ServiceLocator.java:261)

                         at org.eclipse.ui.internal.Workbench.initializeDefaultServices(Workbench.java:2282)

                         at org.eclipse.ui.internal.Workbench.init(Workbench.java:1606)

                         at org.eclipse.ui.internal.Workbench.runUI(Workbench.java:2759)

                         at org.eclipse.ui.internal.Workbench.lambda$3(Workbench.java:637)

                         at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:338)

                         at org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Workbench.java:551)

                         at org.eclipse.ui.PlatformUI.createAndRunWorkbench(PlatformUI.java:156)

                         at org.wcs.smart.SmartApp.start(SmartApp.java:47)

                         at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:203)

                         at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:134)

                         at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:104)

                         at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:401)

                         at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:255)

                         at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

                         at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)

                         at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

                         at java.base/java.lang.reflect.Method.invoke(Method.java:567)

                         at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:653)

                         at org.eclipse.equinox.launcher.Main.basicRun(Main.java:590)

                         at org.eclipse.equinox.launcher.Main.run(Main.java:1461)

!ENTRY org.eclipse.equinox.registry 4 1 2023-12-07 13:06:20.896

!MESSAGE Plug-in “org.wcs.smart.query” was unable to instantiate class “org.wcs.smart.query.ui.QuerySourceProvider”.

!STACK 0

java.lang.reflect.InvocationTargetException

                         at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)

                         at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)

                         at java.base/jdk.internal.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)

                         at java.base/java.lang.reflect.Constructor.newInstanceWithCaller(Constructor.java:500)

                         at java.base/java.lang.reflect.Constructor.newInstance(Constructor.java:481)

                         at org.eclipse.core.internal.registry.osgi.RegistryStrategyOSGI.createExecutableExtension(RegistryStrategyOSGI.java:204)

                         at org.eclipse.core.internal.registry.ExtensionRegistry.createExecutableExtension(ExtensionRegistry.java:920)

                         at org.eclipse.core.internal.registry.ConfigurationElement.createExecutableExtension(ConfigurationElement.java:246)

                         at org.eclipse.core.internal.registry.ConfigurationElementHandle.createExecutableExtension(ConfigurationElementHandle.java:63)

                         at org.eclipse.ui.internal.services.WorkbenchServiceRegistry.getSourceProviders(WorkbenchServiceRegistry.java:170)

                         at org.eclipse.ui.internal.services.SourceProviderService.readRegistry(SourceProviderService.java:104)

                         at org.eclipse.ui.internal.Workbench$34.runWithException(Workbench.java:2288)

                         at org.eclipse.ui.internal.StartupThreading$StartupRunnable.run(StartupThreading.java:36)

                         at org.eclipse.swt.widgets.Synchronizer.syncExec(Synchronizer.java:236)

                         at org.eclipse.ui.internal.UI
2

Hi Jonathan,

Let’s double check the Connect user permissions and ensure it is not a connectivity issue. Also that you are using the same version of SMART desktop and SMART Connect.

If none of these appear to be the issue, please confirm if you’re using a Partnership hosted server and the URL.

Cheers,

Alex

3

Hi Alex, how do i see user permissions for connect?

4

Hi Jonathan,

I’m just now seeing my notifications for replies. Very sorry for missing your message.

I hope you found this but you can refer to page 92 of the SMART Connect Manual: SMART Connect Manual.pdf - Google Drive

Cheers and apologies again.

ALex

5

Hi!
The thing is when i open connect i dont have the user tab at all so i cant do anything. The SMART CA and connect wasnt set up from scratch by me. I will have to get my colleague that set SMART up in to have a look.
Thanks for the reply
Jonathan