Report not saving as PDF

Hi folks,
I have some reports that refuse to save as PDF. The error message says “Unable to save the report. Error happened while running the report”. I am using the Export as option after the report has been generated in SMART 7.5.6. If I switch the output file type to docx or another then it saves fine. Just happens for PDF. And not for all reports.
Anyone else seen this and found a solution?

Hi Jeremy,

Strange. If it is only some templates it suggests there’s something (item, query etc.) in the specific template that struggles to render in PDF format.

Does the error log provide any additional insights?

I wonder what would happen if you switched your default app for opening PDF files. If this impacts the error then it will likely be something to do with the PDF reading software.