SMART Connect, Error 503 Service Unavailable

SMART Community Forum
1

During the last month, I have repeatedly experienced an error when trying to access SMART Connect. The message displayed is “503 Service Unavailable.” The server I am trying to access is: https://naturaconnect.smartconservationtools.org/server/connect
.

This issue usually occurs for several hours and, on a couple of occasions, has lasted for more than a full day. However, this time I have already been unable to access SMART Connect for 5 days. Could someone help me resolve this issue?

I filled out the form at the following link, but the problem could not be resolved.
https://form.asana.com/?k=MYRS8m7O9w18ygrzhQmY8Q&d=8834311939765

2

Hi Keisha,

Your server has been scheduled for a restart to resolve the issue you are currently facing. I will inform you once the issue is resolved.

James

3

I’m having the same problem, please help…
Uploading: Captura de pantalla 2026-01-19 155149.png…
Uploading: Captura de pantalla 2026-01-19 154956.png…

4

We are also experiencing the same problem here; Error 503, service unavailable

5

Hi James,

My teams and I are also experiencing the issue with the SMART Connect update.
Is there a solution for this?

HTTP 503 Service Unavailable - SMART Connect
HTTP 503 Service Unavailable - SMART Connect523×147 8.32 KB

6

Hi all,
I’ve also been getting the same error the past couple months, with intermittent service outages blocking any connection to our server. It’s been particularly persistent this past week, though I managed to connect once last week, but today it’s out again.

Thanks!
Alice