SMART Connect error: Last download of changes was longer than 180 days ago

Ana · October 13, 2023, 7:31am

Hi all,

I am facing an error when trying to sync with SMART Connect. It says that the last download of changes happened longer than 180 days ago. However, that is not true as I successfully downloaded data on the 3rd of October. The dates in SMART and in the server seem to be correct. Has anyone faced this before? Any advice?

I have pasted an extract of the log below.

Thanks!

!ENTRY org.wcs.smart.connect 4 0 2023-10-12 06:38:22.264
!MESSAGE Last download of changes was longer than 180 days ago. Replication is no longer supported. You must re-download the Conservation Area from SMART Connect.
!STACK 0
java.lang.Exception: Last download of changes was longer than 180 days ago. Replication is no longer supported. You must re-download the Conservation Area from SMART Connect.
at org.wcs.smart.connect.internal.server.replication.DownloadChangeLogEngine.downloadInstall(DownloadChangeLogEngine.java:91)
at org.wcs.smart.connect.ui.server.DownloadChangeLogHandler.downloadChangeLog(DownloadChangeLogHandler.java:82)
at org.wcs.smart.connect.ui.server.SyncChangeLogHandler.syncChangeLog(SyncChangeLogHandler.java:73)
at org.wcs.smart.connect.ui.server.SyncChangeLogHandler.execute(SyncChangeLogHandler.java:54)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.base/java.lang.reflect.Method.invoke(Method.java:567)
at org.eclipse.e4.core.internal.di.MethodRequestor.execute(MethodRequestor.java:58)
at org.eclipse.e4.core.internal.di.InjectorImpl.invokeUsingClass(InjectorImpl.java:319)
at org.eclipse.e4.core.internal.di.InjectorImpl.invoke(InjectorImpl.java:234)
at org.eclipse.e4.core.contexts.ContextInjectionFactory.invoke(ContextInjectionFactory.java:129)
at org.eclipse.e4.tools.compat.parts.DIHandler.execute(DIHandler.java:52)
at org.eclipse.ui.internal.handlers.HandlerProxy.execute(HandlerProxy.java:283)
at org.eclipse.ui.internal.handlers.E4HandlerProxy.execute(E4HandlerProxy.java:97)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.base/java.lang.reflect.Method.invoke(Method.java:567)
at org.eclipse.e4.core.internal.di.MethodRequestor.execute(MethodRequestor.java:58)
at org.eclipse.e4.core.internal.di.InjectorImpl.invokeUsingClass(InjectorImpl.java:319)
at org.eclipse.e4.core.internal.di.InjectorImpl.invoke(InjectorImpl.java:253)
at org.eclipse.e4.core.contexts.ContextInjectionFactory.invoke(ContextInjectionFactory.java:173)
at org.eclipse.e4.core.commands.internal.HandlerServiceHandler.execute(HandlerServiceHandler.java:156)
at org.eclipse.core.commands.Command.executeWithChecks(Command.java:488)
at org.eclipse.core.commands.ParameterizedCommand.executeWithChecks(ParameterizedCommand.java:487)
at org.eclipse.e4.core.commands.internal.HandlerServiceImpl.executeHandler(HandlerServiceImpl.java:213)
at org.eclipse.e4.ui.workbench.renderers.swt.HandledContributionItem.executeItem(HandledContributionItem.java:438)
at org.eclipse.e4.ui.workbench.renderers.swt.AbstractContributionItem.handleWidgetSelection(AbstractContributionItem.java:449)
at org.eclipse.e4.ui.workbench.renderers.swt.AbstractContributionItem.lambda$2(AbstractContributionItem.java:475)
at org.eclipse.swt.widgets.EventTable.sendEvent(EventTable.java:89)
at org.eclipse.swt.widgets.Display.sendEvent(Display.java:4209)
at org.eclipse.swt.widgets.Widget.sendEvent(Widget.java:1037)
at org.eclipse.swt.widgets.Display.runDeferredEvents(Display.java:4026)
at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3626)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine$5.run(PartRenderingEngine.java:1157)
at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:338)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.run(PartRenderingEngine.java:1046)
at org.eclipse.e4.ui.internal.workbench.E4Workbench.createAndRunUI(E4Workbench.java:155)
at org.eclipse.ui.internal.Workbench.lambda$3(Workbench.java:644)
at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:338)
at org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Workbench.java:551)
at org.eclipse.ui.PlatformUI.createAndRunWorkbench(PlatformUI.java:156)
at org.wcs.smart.SmartApp.start(SmartApp.java:47)
at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:203)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:134)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:104)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:401)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:255)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.base/java.lang.reflect.Method.invoke(Method.java:567)
at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:653)
at org.eclipse.equinox.launcher.Main.basicRun(Main.java:590)
at org.eclipse.equinox.launcher.Main.run(Main.java:1461)>

drew.cronin · October 13, 2023, 3:38pm

@Ana - will flag to the server support team. Haven’t seen that before.

drew.cronin · October 13, 2023, 3:52pm

@Ana have you confirmed the time/date settings on your computer are correct? And/or have you done any particular updates on your local computer since you last synced?

Ana · October 13, 2023, 4:30pm

Hi,

Yes. The date and time in the computer is correct. That is the first thing that I thought of. There was a windows update the day before.

Ana

drew.cronin · October 13, 2023, 5:14pm

@Ana can you please provide a link to the server you’re using?

Ana · October 16, 2023, 6:42am

Hello,

Yes. This is the link: https://lionlandscapes7.smartconservationtools.org/server/connect/home

Thank you,

Ana

drew.cronin · October 16, 2023, 11:57am

@Ana - Have flagged this to the team. We’ll get back to you ASAP.

jeffloun · October 18, 2023, 5:20pm

The 180 day limit is per-computer. So if you were using 2 desktop computers say A and B. If you use computer A most of the time and update to Connect every week that is fine. But if desktop B specifically has not updated with Connect for more than 180 days that is still a problem, and the CA will have to be re-downloaded onto computer B only, A can keep working along as usual without any extra downloads.

Is it a different computer or maybe just a different copy of SMART than you use normally that caused this error?

FYI, the reason for this day limit is Connect only keep exact logs of all changes for 180 days, so once it has been longer than that for a specific desktop computer, we can’t re-create all the changes that happened in the CA anymore as we may miss some changes/updates that are >180 days old and have been cleaned up in the system to save space.

Ana · October 19, 2023, 5:11am

Mmm…thank you for the reply. It is strange because it was the same computer I used a week before and successfully downloaded data. The system must have gotten confused after the windows update somehow. I will try to redownload the CA.

Best,

Ana