SMART Connect error when click on data queue

SMART Community Forum
#1

Hi all,

Recently, my SMART Connect server has been running slow while I click on the data queue, I wait for it about 40 seconds then it shows up a message " Something went wrong while displaying the webpage. Error code out of memory." as the image attached.

photo_2022-12-20_10-34-07
photo_2022-12-20_10-34-071280×652 19.2 KB

Can you please help ?

Best regards,
Rachana

#2

Hi Rachana,

I believe you’re using a Partnership-hosted server?

@usmijuka can we reboot the server to see if that solves the issue?

Thanks.

Alex

#3

Hi Rachana,

Your server has been rebooted and memory increased.

I hope it is all working now.

Thanks

Monica

#4

Hi Monica,

Thank you.
I still have the same problem, the server can’t load the data queue.

Rachana

#5

Hi Rachana,

Apologies for the delay, I was on leave.

Is your server still having problems?

Thanks

Monica

#6

Hi Rachana,
I checked the size of your data queue on the server. There are about 100.000 entries in the queue at the moment. About 77.000 are already in the status COMPLETED. The Connect web page for the data queue is loading a list of all entries in the data queue to your local browser and with this big number of entries your browser will run into that out of memory problem.
To solve the issue please all other applications on your computer, close every other tab of your browser and then try to load the data queue again. Hopefully it will load now.
Next you have to delete all items with status COMPLETED. But be aware that it will take quite a long time to delete 77.000 entries.
If that doesn’t work I can try to delete them manually on the server for you.
Oliver