SMART Connect Issue

SMART Community Forum
1

Hi,

I recently updated to SMART version 7.5.7. When I try to sync with connect it gives an error message (attached) saying SMART Connect is on a different version. What should happen? Do I go back to the version that Connect is on or does the Connect server need to be updated?

Screenshot 2024-03-20 104343
Screenshot 2024-03-20 104343936Ă—336 38.7 KB

Thanks,

Natalie

2

Hi Natalie,

When using Connect, for upgrading, you need to both upgrade your software and your Connect instance. If you’re using a SMART Partnership hosted server you can request that this is upgraded using this form.

If you’re using a local server installation you’ll need your IT personnel to perform the upgrade.

Cheers,

Alex

3

Great thank you for your help!

4

Hi Everyone
Conect Error
,

I have the same issue as of this evening - screenshot attached. Desktop version is 7.5.6 and Connect version 7.5.3 hosted by SMART

I have not upgraded anything or requested for my server to be upgraded and I synced successfully a few hours ago so not sure why this issue is occurring unless an update has happened automatically in the background?

Thanks
Nick

5

Hi Nick,

Apologies for not getting to this earlier.

Are you still struggling with this issue?

If so, could you please send an export of the error log and a screenshot of the “about SMART” window from the Help menu?

Cheers,

Alex

6

Hi Alex,

James helped me out and we got our Connect instance upgraded so all sorted now.

Thanks for following up

Nick

| Alex_Wyatt Regular
April 26 |

  • | - |

Hi Nick,

Apologies for not getting to this earlier.

Are you still struggling with this issue?

If so, could you please send an export of the error log and a screenshot of the “about SMART” window from the Help menu?

Cheers,

Alex

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