Smart Connect Sync data issue

SMART Community Forum
1

Hi,

I’m trying to download data from Connect to Smart Desktop, but for some data, I’m encountering an error message. As a workaround, I manually downloaded the data from Connect; however, it was saved in a .file format, despite the Smart Connect format being JSON_CT.

I attempted to change the file extension to .json both manually and using R code, but in both cases, when I try to import the file into Smart Desktop, I receive the following error message:

“GeoJSON feature does not contain a smartDataType property. This property is required to identify the type of data being loaded.”

I have also converted the file to a .txt format, and it does contain the smartDataType property (I’ve attached the file for reference).

Has anyone encountered this issue or know how to resolve it?

Thanks!
f820c5922c524c4085aa54c4f471de08.txt (3.2 MB)

2

Hi Enrique,
What is the error message you are getting when processing the data from Connect? Have you tried manually importing the files without changing the extension?

3

Hi Matt,
Thank you for your reply!
The error message is the following: “Unable to process the data. The item has been queued again on the server.”
I have tried to import them without changing the extension but it did not work.

4

Hi Enrique,
This is just speculation, but the block of text for the “SMART_Photo0:0” in the file seems a bit large, and I’m wondering if it’s having trouble processing that. You could consider trying this to process the data:

  1. Download the file from Connect
  2. Save a copy so you can restore it if needed
  3. Edit the file (maintaining the original file format) and remove everything related to the photo attribute (see attachment for what that would look like).
  4. Delete the original file from the Connect queue
  5. Upload the edited file to the Connect queue and process it
  6. Get the photo that was related to this observation from the mobile device and manually attach it to the observation.

f820c5922c524c4085aa54c4f471de08.txt (3.7 KB)

5

Hi Matt,

Thank you very much for your answer and sorry for my late reply.
I was in the field and I could not reply.
I have tried to do what you told me but it did not work.

Best,
Enrique.

6

Hi Enrique,

Looks like the file you are processing was the last piece of a patrol that exists in another file on your data processing queue. In the file, there is a variable named “SMART_ObsCounter”, please set the value to 1, upload the file to connect then try to process it.

Let me know if this works.

James