SMART desktop freezes when processing data from smartconnect

hi guys,
i have some issues when i strive process all of the patrol datas on SMART connect, but whenever i hit on “process all”. the SMART desktop freezes. i guess that the data too big to process. so, i click to choose one by one, but its still doesn’t work and freezes again. Is there any way to solve this issue, you guys?
hi guys,

Hi,

Could you please confirm what version of SMART desktop and SMART Connect you are using?

James