Smart Error opening

SMART Community Forum
1

I am experiencing a challenge when attempting to launch the SMART application. The program fails to open and displays an error message directing me to consult the log file. Upon reviewing the log file, I found the following entry:
!SESSION 2025-01-08 15:43:09.094 -----------------------------------------------
eclipse.buildId=unknown
java.version=12.0.2
java.vendor=Oracle Corporation
BootLoader constants: OS=win32, ARCH=x86_64, WS=win32, NL=en_US
Command-line arguments: -os win32 -ws win32 -arch x86_64

!ENTRY org.eclipse.equinox.p2.core 4 0 2025-01-08 15:43:13.434
!MESSAGE Provisioning exception
!STACK 1
org.eclipse.equinox.p2.core.ProvisionException: No repository found at jar:file:./updatesite/smartutils_7.5.8-01182024.zip!/org.wcs.smart.utils.updatesite-7.5.8-01182024.
at org.eclipse.equinox.internal.p2.repository.helpers.AbstractRepositoryManager.fail(AbstractRepositoryManager.java:396)
at org.eclipse.equinox.internal.p2.repository.helpers.AbstractRepositoryManager.loadRepository(AbstractRepositoryManager.java:700)
at org.eclipse.equinox.internal.p2.artifact.repository.ArtifactRepositoryManager.loadRepository(ArtifactRepositoryManager.java:131)

It seems the issue may be related to a missing or inaccessible update repository. I would greatly appreciate any guidance or steps I can take to resolve this issue and successfully launch the application.

Thank you in advance for your support.

2

Hi Catherine,

It looks like SMART Desktop is trying to install a plugin (likely from the local update site), but it can’t locate the plugin repository inside the specified .zip file.

This is likely do to a missing or corrupted file. This can sometimes occur if you’re trying to run the software from within a .zip file. So, first step would be to make sure the SMART install file is completely extracted.

If this doesn’t seem to be the issue, I would recommend reinstalling as a file may have been lost during the initial extraction process.

Cheers,

Alex