SMART Mobile Import Error: No data from device

SMART Community Forum
1

Hi! I’m trying to import data from SMART Mobile to SMART Desktop but a message keeps popping up ‘No data from the device…’. Two phones have this error.

Note: I have multiple SMART Packages with different configurable data models in 1 device. Does this affect the import?

2

Apologies if you’ve already done all these, but basic questions:

Have you made sure that you pressed “Export Data” on the device with the data?

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You’re mobile package is configured for data download/import via a cable?

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Assuming yes to above - if you have different SMART packages with different configurable models - are they all for the same Conservation Area? Or are the for different ones?

3
  1. Yes. I exported the data already on all phones.
  2. Package is configured for import via cable. We have no Connect.
    3.Yes, different SMART packages but same SMART CA.
4

Try the troubleshooting approach here:

  1. Troubleshooting | CyberTracker Wiki

and here:

  1. Troubleshooting | CyberTracker Wiki
5

If you tap the big Settings button above, you will get a menu which has an option to “Show Exports”. This will let you share the JSON data files from the device directly.

6

Hi, have you managed to resolve this challenge? I have a similar situation now and one possibility is that a minor change in a package may be causing it. I know the work arounds, but want to make the normal import option work for the field staff. The exported patrol is available on the device storage for a .json import. Thanks, Lourette