SMART Mobile iOS

SMART Community Forum
1

Hi,

Is it possible to use SMART mobile on iOS without Connect? Can you download patrol data from the iOS mobile devices onto a Windows desktop? I don’t think you can connect an iPhone to a Windows computer. Would it be possible to send the JSON files with images for patrols via email maybe?

Thanks

2

Hi Philip,

Yes, this is possible, but since it is not a core scenario there are more steps:

  1. Export the package (Field data->SMART Mobile->Packages) to a ZIP file and email it to your iPhone
  2. Store the ZIP on your phone
  3. Open SMART Mobile and go to the main Settings page
  4. Select “Edit Projects” and then tap “Add” in the bottom right corner and select the ZIP file you just downloaded
  5. Go back to the main page and you will notice your project is now available
  6. Capture data as usual and tap “Export data” when done
  7. Select the Settings page within the project and tap on “Exported data”
  8. Select the data file and then use the Share feature to share it back to your desktop over email
  9. Use the Field data->SMART Mobile->Import to import the JSON file

I just tested this and it worked pretty well. Good luck!

Cheers,
-Justin

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3

Hi Justin,

Excellent, thanks for the quick feedback. Will give it a shot.

4

Dear Justinsteventon and experts,
Tôi là Minh và đến từ Việt Nam.
My colleagues used iPhone devices to install SMART Mobile (v4.78) and upload patrol projects to the device to patrol in the forest. However, from May 12, 2025, all iPhone devices automatically updated to SMART Mobile version 5.48, and all patrol packages and patrol data were deleted from the device.

The latest SMART Mobile version 5.48 running on the Android operating system is a great improvement, meeting all my expectations so far, such as being able to choose the coordinate system of each country; adding the function of backing up and restoring data; the data filter can be displayed with many options, … etc. It’s great.

However, on IOS devices, I tried to reinstall the patrol packages (using offline, not using SMART Connect) according to your instructions in this article but failed. The only way is to log in to the Connect account and download the Patrol project. But currently, many protected areas are not using SMART Connect.
Is there any advice on how to recover deleted patrol data and how to install the patrol package on the iPhone?
I would appreciate your advice and support. Thank you so much!

5

We are aware that the update to SMART Mobile on iOS removed all the projects and data. This appears to be something that happens with certain kinds of updates on iOS. The same did not happen on Android.

We are looking for ways to recover the projects, but in the meantime, please reinstall any projects that you have.

Thanks!

6

The latest version of SMART Mobile for iOS has been deployed - version 1.0.551.

If you have no projects, then it will recover your pre-update data.

If you have since created new projects, then you must do the following:

  1. Delete all the new projects (swipe left or long press on the project)
  2. Shut down SMART Mobile on the device - it must close, not just go to the background
  3. Restart SMART Mobile and it will recover the data

If you have not created any new projects in the meantime, it will recover all data.

-Justin

7

Dear Justinsteventon,
Thanks for the great efforts of the SMART team.

HVM

1 Like