Startup Error - Initializing Database

Hi all. I have installed Smart 7.5.6 Desktop version and did the setup all the way to the data model but without importing shape files. The installation was done on my I: drive (a Google Drive drive mirrored on my pc).
Then I downloaded a shape file for my area and tried to import. It took hours and made my computer super slow so I forced a shutdown with Task Manager to try again.
When I tried to start up the app it says “Initializing Database…” and hangs like that until I hit exit. I have done restarts but it doesn’t help. Please assist with the following answers:

  1. Is there a workaround or fix for this?
  2. Did I make a mistake to install on the I: drive? (want to know where I went wrong)
  3. If so, is there any way that I can retrieve the data from that drive for example via sql directly from the DB and import it into a new installation done on C: drive?
    I didn’t make a backup and the system was still on -1 days for backups so cannot restore.
    Thank you in advance for your assistance.

Hi Lizmari,

I believe SMART should be installed locally. Can you try reinstalling on your C drive?

If it wasnt backed up I’m afraid we may struggle to retrieve the data but you can try simply copying the whole installation to your C drive, though. This might be sufficient if all the directories can transfer in full.



Thank you Alex, worked like a dream.

1 Like