Unable to Access Connect Server (503 Service Unavailable)

SMART Community Forum
1

I’m trying to access the Connect server at https://nativaconnect.smartconservationtools.org/server/connect/ca, but I’m getting a “503 Service Unavailable” error.

Could anyone please advise how I can resolve this issue? I have a workshop scheduled next week and will need access to the server beforehand.

2

Hello,

Sorry for the slow reply here. Can you confirm you are still facing the issue?

If so, please confirm your software version.

Cheers,

Alex

4

I tried your link and it seems to be up. Please advise if the issue persists.

5

Excuse my English is not very good

Good morning everyone, I’m having trouble accessing Smart Connect. I’d like to know if anyone in Peru is experiencing the same issue, or if it’s a problem across Latin America. I’m using Smart Connect 7.5.10.
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6

Hi Yury,

Are you still facing difficulty?

If so, can you please share your connect URL if you are using a SMART hosted server?

Thanks

Alex

7

@Tatiloove me ayudó, me envio un link para completar un formulario y pudieron ayudarme de inmediato reiniciando el servidor.

1 Like
8

The solution I found was to complete this form, which has been the quickest way to resolve the issue.
https://form.asana.com/?k=MYRS8m7O9w18ygrzhQmY8Q&d=8834311939765