Unable to open attachements after SMART 8 Upgrade

Joseph_Namiinda · June 9, 2026, 5:57am

Hi, i have succesfully upgraded to SMART 8 but when i upload data and sync on desktop, i am not able to open attachements. When opening i get an error message.

Below is the error message.
.\data\filestore\01b825b189e14bfca36cbd0d68012e90\patrol\66249350ff1c45c48030986fd63f1015\ct_photo_0.JPEG
Error Log:
java.nio.file.NoSuchFileException: .\data\filestore\01b825b189e14bfca36cbd0d68012e90\patrol\66249350ff1c45c48030986fd63f1015\ct_photo_0.JPEG
at java.base/sun.nio.fs.WindowsException.translateToIOException(WindowsException.java:85)
at java.base/sun.nio.fs.WindowsException.rethrowAsIOException(WindowsException.java:103)
at java.base/sun.nio.fs.WindowsException.rethrowAsIOException(WindowsException.java:108)
at java.base/sun.nio.fs.WindowsFileSystemProvider.newByteChannel(WindowsFileSystemProvider.java:234)
at java.base/java.nio.file.Files.newByteChannel(Files.java:379)
at java.base/java.nio.file.Files.newByteChannel(Files.java:431)
at java.base/java.nio.file.spi.FileSystemProvider.newInputStream(FileSystemProvider.java:420)
at java.base/java.nio.file.Files.newInputStream(Files.java:159)
at org.wcs.smart.cipher.EncryptUtils.decryptAttachment(EncryptUtils.java:122)
at org.wcs.smart.cipher.EncryptUtils.decryptAttachment(EncryptUtils.java:156)
at org.wcs.smart.common.attachment.AttachmentUtil.openAttachment(AttachmentUtil.java:43)
at org.wcs.smart.observation.ui.input.ObservationItemList$ObservationItem.lambda$0(ObservationItemList.java:383)
at org.eclipse.swt.widgets.EventTable.sendEvent(EventTable.java:91)
at org.eclipse.swt.widgets.Display.sendEvent(Display.java:4404)
at org.eclipse.swt.widgets.Widget.sendEvent(Widget.java:1173)
at org.eclipse.swt.widgets.Widget.sendEvent(Widget.java:1197)
at org.eclipse.swt.widgets.Widget.sendSelectionEvent(Widget.java:1214)
at org.eclipse.swt.widgets.Link.wmNotifyChild(Link.java:721)
at org.eclipse.swt.widgets.Control.wmNotify(Control.java:5802)
at org.eclipse.swt.widgets.Composite.wmNotify(Composite.java:1972)
at org.eclipse.swt.widgets.Control.WM_NOTIFY(Control.java:5369)
at org.eclipse.swt.widgets.Control.windowProc(Control.java:4788)
at org.eclipse.swt.widgets.Display.windowProc(Display.java:5177)
at org.eclipse.swt.internal.win32.OS.CallWindowProc(Native Method)
at org.eclipse.swt.widgets.Link.callWindowProc(Link.java:158)
at org.eclipse.swt.widgets.Widget.wmLButtonUp(Widget.java:2134)
at org.eclipse.swt.widgets.Control.WM_LBUTTONUP(Control.java:5182)
at org.eclipse.swt.widgets.Control.windowProc(Control.java:4769)
at org.eclipse.swt.widgets.Display.windowProc(Display.java:5177)
at org.eclipse.swt.internal.win32.OS.DispatchMessage(Native Method)
at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3788)
at org.eclipse.jface.window.Window.runEventLoop(Window.java:823)
at org.eclipse.jface.window.Window.open(Window.java:799)
at org.wcs.smart.observation.ui.ObservationCellEditor.openDialogBox(ObservationCellEditor.java:457)
at org.eclipse.jface.viewers.DialogCellEditor.lambda$0(DialogCellEditor.java:240)
at org.eclipse.swt.events.SelectionListener$1.widgetSelected(SelectionListener.java:84)
at org.eclipse.swt.widgets.TypedListener.handleEvent(TypedListener.java:265)
at org.eclipse.swt.widgets.EventTable.sendEvent(EventTable.java:91)
at org.eclipse.swt.widgets.Display.sendEvent(Display.java:4404)
at org.eclipse.swt.widgets.Widget.sendEvent(Widget.java:1173)
at org.eclipse.swt.widgets.Display.runDeferredEvents(Display.java:4202)
at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3790)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine$5.run(PartRenderingEngine.java:1151)
at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:339)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.run(PartRenderingEngine.java:1042)
at org.eclipse.e4.ui.internal.workbench.E4Workbench.createAndRunUI(E4Workbench.java:153)
at org.eclipse.ui.internal.Workbench.lambda$3(Workbench.java:663)
at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:339)
at org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Workbench.java:570)
at org.eclipse.ui.PlatformUI.createAndRunWorkbench(PlatformUI.java:173)
at org.wcs.smart.SmartApp.start(SmartApp.java:58)
at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:208)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:143)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:109)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:439)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:271)
at java.base/jdk.internal.reflect.DirectMethodHandleAccessor.invoke(DirectMethodHandleAccessor.java:103)
at java.base/java.lang.reflect.Method.invoke(Method.java:580)
at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:668)
at org.eclipse.equinox.launcher.Main.basicRun(Main.java:605)
at org.eclipse.equinox.launcher.Main.run(Main.java:1481)

Alex_Wyatt · June 15, 2026, 4:44am

Hi Joseph,

This error means SMART can see the attachment record in the database, but the actual photo file is missing from the local SMART Desktop file store.

The important line is:

java.nio.file.NoSuchFileException

So SMART is looking for ct_photo_0.JPEG , but that file is not present in the expected data/filestore/... folder.

A few things to check:

Was the CA downloaded/imported from Connect, or copied manually from another SMART installation?
If copied manually, was the full data/filestore folder copied as well?
Try running a full sync/download from Connect again and check whether attachments are included.
On another Desktop where the attachment opens correctly, check whether the same file exists in the data/filestore path.
If the issue is only after upload/sync to Connect, the server logs should be checked to confirm whether attachments are being uploaded/downloaded correctly.

This does not look like the photo itself is corrupted; it looks like the attachment file is missing locally.

Joseph_Namiinda · June 16, 2026, 7:10am

Hello Alex, I have just tried collecting some data today and now i am able to view the attachments. The issue is resolved.