URGENT: Connect Server Down - 'Connection refused: connect' error

SMART Community Forum
1

Hello everyone,

We are experiencing a critical and persistent issue with our Connect server that is causing a general malfunction across all of our CAs.

Our system is completely unresponsive, and we are unable to:

  • Sync Connect
  • Download the data queue
  • Access the Connect web page via any browser

Technical Details & Error Analysis

When trying to connect, we are getting a Connection refused: connect error, which points to the server not accepting connections on the specified port.

Here is the key section from our error log:

Caused by: org.apache.http.conn.HttpHostConnectException: Connect to argentinaapnconnect.smartconservationtools.org:8443 [...] failed: Connection refused: connect at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:156) ... Caused by: java.net.ConnectException: Connection refused: connect at java.base/java.net.PlainSocketImpl.connect0(Native Method)

This indicates the problem is on the server side, as the connection is being actively refused.

What We’ve Done

We have attached screen prints of the issue and the full error log for your review.

Our Connect site is: https://argentinaapnconnect.smartconservationtools.org:8443/server/connect

Any help or insights on how to proceed would be greatly appreciated. Thanks in advance for your support.

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Argentina- connect error log.docx (344.4 KB)

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1 Like
3

Desde peru reportando que tambien tenemos problema con la conexion al smart connect.
Uploading: Captura de pantalla 2025-08-21 114027.png…
Uploading: WhatsApp Image 2025-08-21 at 08.47.23.jpeg…

4

Hello, from Chile we also have the same problem.

5

Hi,

Since yesterday, we have been experiencing the same problem in Congo.

6

Hi,

Greetings from MYANMAR (BURMA)
I am also experiencing the same issue as 503 Service Unavailable.

Let me know if your issue resolved?
Would be very much appreciated if someone from SMART or experienced personal share how to solve it.

Warm regards.
A.M
WWF-Myanmar

1 Like
7

Hello. Here’s an update. Sort of solution, i guess.

  1. I noticed that trying to acces to our connect web page via browser, the browser couldn’t find the adress.
    The adress is https://argentinaapnconnect.smartconservationtools.org:8443/server/connect.

  2. I deleted the “:8443” part and it worked.

  3. So then i went to the server configuration options in my SMART Desktop, and did the same.
    Instead of “https://argentinaapnconnect.smartconservationtools.org:8443/server” i entered https://argentinaapnconnect.smartconservationtools.org/server".
    Despite a warning message at the moment of accepting this change in adress, it seems to be syncing alright.

2 Likes
8

This solution worked for me too, thank you. But baffled as to why!

CORRECTION:

Removing the :8443 allowed me to reach the server via browser, but in desktop it wont complete a full sync. It creates a sync package OK and app;lies changes but then gets stuck on the uploading and eventually times out.

9

And presumably this change to the server URL means that our phones wont be able to upload data to the server until they are all updated?

10

Hi jeremy. In my case, mobile and data queue kept working.