Alerts are not coming into Connect

SMART Community Forum
1

Hi,
Does anyone have experience with the alerts functionality in SMART? I have set up some test alerts in the packages in Desktop. Then exported data via SMART Mobile that should trigger those alerts. But when checking the alerts page on Connect, there are no alerts coming in. The data has come into the processing queue, so the data is uploaded.

Any thoughts? Am I missing something?

Kind regards,
Elke

2

Hi Elke,

Could you confirm whether you are sending data immediately or only by pressing the Upload button at the end?

I recall that alerts need you to be sending the data immediately.

Thanks