Error exporting packages to SMART Mobile

SMART Community Forum
1

Hi all,
I get an error notification when I try to export packages to SMART Mobile (via cable). This happened after I upgraded to 7.5.7. in order to sync with the new version of SMART Connect.
It is a very generic error message, see attached.

I tried a lot:

  • cables
  • file transfer
  • different tablet
  • USB debugging
  • re-installing SMART
  • new packages
  • Mobile settings
  • Package settings

But nothing seems to work.
Can anyone assist?
Kind regards,
Elke

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2

Hi Elke,

Does the device show up in Windows Explorer?

Note that if you are using SMART Connect, you should be able to install the package over WiFi. The documentation is here: General usage | CyberTracker Wiki

Cheers,
-Justin

3

Hi,
It does show up in windows explored so the laptop recognizes the tablet/phone.
We only use Connect as back up.
Our packages are set on cable transfer.

Kind regards,
Elke

4

Can you navigate into the file system of the connected mobile device?
Does this happen on all your devices? Please share what brand they are.
Could you try on a different PC?

Cheers,
-Justin

5

Yes I can. I have tested multiple devices. Different laptops with the CA to export the packages. And different devices with SMART Mobile to export the packages to.

Kind regards,
Elke

6

I managed to install 7.5.7 via the plug-in menu of 7.5.6. Now I can export packages again.

Kind regards,
Elke