Hi everyone, I’m having an issue with the
“Not an installable package.”
Just to clarify, this project is not connected to SMART Connect — it’s a .zip file exported manually from SMART Desktop.
Has anyone experienced the same issue or know how to fix it?
Thanks in advance for your help!
To clarify, this is on iOS, right?
Yes, that’s correct — this is on iOS.
The file picker is malfunctioning on iOS and this will take a little while to repair properly. The good news is that you can still use CyberTracker on iOS and this is working right now. CyberTracker supports all SMART Mobile functionality, so you can use it more or less exactly as you were using SMART Mobile and you will be good to go.
Note that you must use the SMART Mobile packages in SMART, not the old CyberTracker support. That is being removed.
Cheers,
-Justin
Hi, thanks for your response. I have another issue: when I try to send observations collected with the SMART Mobile app to the Connect cloud, the upload takes a very long time and the phone freezes. Do you have any suggestions on how to fix this?
This should definitely not be the case. Could you please send me a bug report and I will take a look?
I’m not getting any error messages, but I’m attaching an image that shows what happens to my phone when I try to upload the data — it just freezes like this.
Most likely this is an issue on the server. Could you please send me a bug report from the device. Go to the main Settings page and at the bottom there is a “Send bug report” option. If you send it to justin@steventon.com, I will get it. If the file is very large, then please put it on a web share. More instructions here: Troubleshooting | CyberTracker Wiki.
Thanks!
Unfortunately, the app doesn’t generate any bug report. When we try to upload the data, the screen freezes and we’re forced to close the app and reopen it. Because of this, we’re unable to send the bug report as requested. However, we have confirmed that the data does arrive in the SMART desktop application.
Please let us know if there’s another way to capture what’s happening or any alternative steps we could take.
Thanks!!!
The main Settings page should be accessible when you first start SMART Mobile.
Could you please send me a link to your SMART Collect package?
I’ve sent the requested SMART Collect package to your email (justin@steventon.com).
Please let me know if you need anything else.
Best regards,
Hi Justin,
I wasn’t able to send the SMART Collect package directly to your email, so I’m sharing it through this link instead: https://drive.google.com/file/d/1pDTLzG0f5acKe_JOgD3Uco6ylY6m5UsH/view?usp=drive_link
Let me know if you have any trouble accessing it.
Best,
Belén
Thank you, we have this figured out. The fix will arrive in the next day or so. Note that while no data is lost, it is a question of the final upload step - which also removes the old data.
Thanks for the fast turnaround on this issue!
We are experiencing a similar issue. Our CS models get stuck. Partners can’t send their data, it seems like. The app freezes and you have to force close it.
However, I noticed that data is still coming in on our end in the database, so it seems like data is being send but the app is not updated and old data is not removed.
@jsimfukwe is looking into the issue for us.
Kind regards,
Elke
Could you please upgrade your mobile app and report back?
Yes, we’ve updated the mobile app. On Android, the data is now being sent correctly. However, on iPhone, the screen still freezes and the issue persists.
Thank you very much for your help!
The iPhone version has now also been updated.
Thank you so much for your help! I’ve just tested it, and the data is now uploading correctly from the iPhone version as well.
I’ll keep testing the app, and if I come across anything new, I’ll be sure to reach out.
Thanks again!
I’m still testing the SMART Mobile app version 1.0.550. When I try to scan the QR code using the scan option within the app, it doesn’t read it properly. In some cases, scanning the code with the phone’s camera (outside the app) works, but not always.
Hi Maria,
How are you generating your QR code? I think it might just be a bit too small within SMART desktop. This is being fixed for SMART 8.1.
In order to see if this is the case, copy the link (starts with https://cybertrackerwiki.org/applink-smart...) and paste it into a site like https://qr.io/. That will generate a much larger link to scan.
Thanks!
